When you receive a product, it’s important to inspect it carefully in the presence of the delivery personnel to ensure that it meets your expectations and is of good quality. During the inspection, check for any defects or signs of expiration and notify the delivery personnel immediately if you notice any issues. If you don’t reject the product on the spot, you’ll be deemed to have accepted it, which means you lose your right to return or exchange it.
However, if you receive the wrong product, you can inform us immediately in front of the delivery man, and we’ll be happy to exchange it for you as long as it’s unused and the manufacturing seal is intact. No complaints will be granted after the delivery man left.
In the unlikely event of a delivery failure, we’ll fully refund your payment. If you cancel the order in the presence of the delivery personnel, you’ll be charged the delivery fee & cancelation charge, and the product must be returned in its original condition and packaging. If you’ve made an advance payment, we’ll refund it partially. To learn more, call our customer support at +8801969 89 1731.
To exchange a product, it must be in its original, unused condition with the manufacturing seal intact, and the exchangeable product must be available in our stock. Our customer service team can help you determine product availability. You’ll be responsible for paying all kinds of exchange charges for the exchange.
Order Cancellation Policy
- Cancellation of orders is only permitted before the order has been shipped. Once the order has been shipped, it cannot be canceled.
- If you wish to cancel an order, please message our customer service team on m.me/aazbd as soon as possible.
- If your order has not yet been processed for shipping, we will cancel it and issue a full refund.
- If your order has already been processed for shipping, we will not be able to cancel it. In this case, you may refuse delivery of the package and it will be returned to us. Once we receive the returned package, we will issue a refund minus any shipping costs and cancelation charges.
- We reserve the right to cancel any order at any time for any reason. If we do cancel an order, we will notify you as soon as possible and issue a full refund.
© AAZ reserves the right to refuse any return or exchange of the product that does not meet the conditions outlined in this policy.